Intending customers who would favor to join to the electrical energy grid no longer deserve to scurry to the Umeme offices following the originate of an on-line utility portal by vitality distributor Umeme. The platform dubbed “myumemeonline” will enable one to observe from anyplace, at any time on a pc, a tab, a pc pc or the iPad. This comes in at hand as entities generate convenient solutions amidst the recent global health yelp.
One shall be in a voice to make use of the platform on their mobile instrument phone in the event that they download the Umeme App. An applicant can observe the progress of their utility with the monitoring quantity equipped after submission of the utility.
Umeme’s Managing Director Selestino Babungi acknowledged over the years Umeme has contributed significantly in direction of the enchancment in distribution and the electrical energy sector of Uganda. “We equipped prepayment billing (Yaka) and as we declare 97 p.c of our customers are on Yaka pay as you lunge metering.
We additionally established a 24/7 contact centre to address customers’ challenges. Now we now maintain automated the shopper utility job which permits customers to be served digitally with out going by means of the hassle of coming to our offices,” Babungi acknowledged.
“The network has greater than doubled. Initially of this Firm, we were working 5,000 transformers, now now we maintain greater than 14,000 transformers working. The sequence of substations has moved from 49 to 60 plus 9 switching stations.
The sector has persevered to develop and develop into more commercially viable. Now we maintain improved efficiencies of the shopper contact aspects by repeatedly innovating to do away with congestion on the offices and by use of skills and going cashless so customers pays us 24/7.”
Tell Minister for Vitality Simon D’Ujang unveiled the portal lately at Serena Hotel, Kampala urging the overall public to exhaust the platform because it is user -friendly, more cost effective and efficient. “This timely innovation by Umeme will complement the Govt’s efforts in making improvements to service supply of the vitality sector. I thank Umeme for championing this initiative. We request an additional boost in the sequence of capabilities with the originate of this portal,” D’Ujang acknowledged.
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He acknowledged Govt has adopted a technique to originate more cost effective vitality generation vegetation in repeat to diminish the tariffs which are characteristic of increased consumption. Ms Florence Nsubuga, Umeme’s Chief Operations Officer, acknowledged Umeme has 46 offices with a median distance of 60 kilometres.
“Our aim is to toughen the shopper journey. That is what skills is here for, providing you with the vitality to your fingers to govern all the pieces that you create up to now as interfacing with Umeme is alive to,” Nsubuga acknowledged.
Ms Nsubuga acknowledged Umeme continues to toughen the shopper journey by introduction of self service alternate options by means of our digital self-help channels.
“Subsequently, in a expose to extra boost the shopper journey Umeme has equipped an On-line Original Connection Application portal which is an on-line portal that will enable our customers observe for an electrical energy connection at their convenience the use of any web – enabled instrument anytime anyplace with out visiting the Umeme offices.”
Julius Wandera, the Director Public and User Affairs on the Electricity Regulatory Authority reiterated the Regulator’s commitment to toughen enhancements in the vitality sector. Umeme has increased the sequence of purchasers to 1.6 million from 350,000 in 2005.